Orders
How do I know my order was placed?
You will receive an order confirmation email after checkout. If you do not see it, check your spam folder or contact support@sevich.com.
Can I change my order?
Contact us as soon as possible. If the order has not been processed yet, we will try to help.
Shipping
How long does shipping take?
Most orders are processed in 1 to 3 business days. Delivery time depends on your location and shipping method.
Where is my tracking number?
Tracking information is sent by email once your order ships.
Products
How do I choose a hair fiber shade?
Choose the shade closest to your root color. If you are between shades, select the darker shade for a more natural blend.
Are SEVICH products easy to use?
Yes. Our products are designed for quick daily grooming and simple application.
Returns
Can I return opened products?
For hygiene reasons, opened or used personal care products cannot be returned unless they arrive damaged, defective, or incorrect.
How do I start a return?
Email support@sevich.com with your order number and reason for return.