Last updated: July 9, 2026
We want you to feel good about your SEVICH order. If something is wrong, contact us and we will help review the issue.
Return window
Return requests must be made within 30 days after delivery.
Return condition
To be eligible for return, items must be unused, unopened, in the original packaging, and in the same condition received.
For hygiene and safety reasons, opened or used hair, grooming, cosmetic, fragrance, and personal care products cannot be returned unless the product arrives damaged, defective, or incorrect.
Non-returnable items
- Opened or used personal care products
- Gift cards
- Final sale items
- Free gifts or promotional items
- Products damaged by misuse
Damaged, defective, or incorrect items
Contact support@sevich.com within 7 days of delivery. Include your order number, clear photos or video of the item, packaging photos, and a short description of the issue.
Refunds
After a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary.
Shipping fees are non-refundable unless the return is caused by our error.
Start a return
Email support@sevich.com with your order number and return reason before sending anything back. Returns sent without approval may not be accepted.